Flexboost

Effective date:

Refund Policy

This Refund Policy outlines the conditions under which Flexboost provides refunds, cancellations, and adjustments for programs, consulting services, and educational products purchased through our website or direct agreements.

1. Overview

At Flexboost, we aim to deliver clear value through our active break programs and educational resources. We understand that circumstances change, and this policy provides transparent guidelines for refund requests while balancing fairness to both clients and our organization.

This policy applies to all purchases made through flexboost.world, via email at hello@flexboost.world, or through written service agreements. It should be read in conjunction with our Terms of Use and any specific terms in your order confirmation.

2. Company Information

Flexboost
Åsögatan 140
116 24 Stockholm
Sweden
Telephone: +46 8 642 45 00
Email: hello@flexboost.world
Website: flexboost.world

3. Consumer Rights Under Swedish and EU Law

If you are a consumer purchasing services or digital products online within the European Union, you may have statutory rights under the Swedish Distance and Off-Premises Contracts Act (Distansavtalslagen) and EU Directive 2011/83/EU.

For distance contracts, consumers generally have a fourteen-day right of withdrawal from the date of contract conclusion, unless an exception applies. Exceptions may include:

  • Services that have been fully performed with your prior express consent and acknowledgment that withdrawal rights are lost once performance begins
  • Digital content delivered immediately with your express consent and acknowledgment of lost withdrawal rights
  • Customized or personalized products made to your specifications

Nothing in this policy limits your statutory rights as a consumer where applicable law provides greater protection.

4. Refund Eligibility by Product Type

4.1 Consulting and Guidance Services

For consulting engagements that have not yet commenced:

  • Full refund available if cancellation is requested at least fourteen calendar days before the scheduled start date
  • Partial refund of fifty percent if cancellation occurs between seven and thirteen days before the start date
  • No refund for cancellations within seven days of the start date, unless exceptional circumstances apply as described in Section 6

For consulting sessions already delivered, fees for completed sessions are non-refundable. Remaining undelivered sessions may be refunded on a pro-rata basis upon written cancellation request.

4.2 Programs and Challenges

For structured programs (such as multi-week awareness cycles):

  • Full refund if cancellation occurs before the program start date and no materials have been accessed
  • Partial refund calculated on a pro-rata basis for unused sessions if cancellation occurs after the program has started but before the midpoint
  • No refund after the program midpoint unless exceptional circumstances apply

4.3 Educational Products

For digital and physical educational materials:

  • Physical products: Full refund within fourteen days of delivery if items are unused and returned in original condition. Return shipping costs are borne by the client unless the product is defective
  • Digital products: Refund available within fourteen days of purchase if the content has not been downloaded or accessed. Once digital content is accessed, refunds are not available except in cases of technical failure on our part

4.4 Personalized Plans

Customized plans prepared specifically for your organization are non-refundable once the plan document has been delivered, as significant preparatory work is involved. If you cancel before delivery, a full refund minus any documented preparation costs (capped at twenty-five percent of the total fee) will be issued.

5. How to Request a Refund

To initiate a refund request, contact us with the following information:

  • Your full name and organization (if applicable)
  • Order or invoice number
  • Date of purchase
  • Product or service purchased
  • Reason for the refund request
  • Preferred refund method (original payment method where possible)

Submit requests via email to hello@flexboost.world or by post to our Stockholm address. We acknowledge all refund requests within three business days and aim to resolve them within fourteen business days.

6. Exceptional Circumstances

We may grant refunds outside the standard policy in the following situations:

  • Service cancellation by Flexboost due to facilitator unavailability, technical failure, or force majeure events
  • Documented technical issues preventing access to purchased digital content that we are unable to resolve within five business days
  • Duplicate charges or billing errors on our part
  • Significant changes to the agreed service scope without client consent

Each exceptional request is evaluated individually. We may request supporting documentation before approving non-standard refunds.

7. Non-Refundable Items

The following are generally not eligible for refunds:

  • Services fully delivered as described in the service agreement
  • Digital content that has been downloaded or accessed
  • Third-party fees or charges incurred during service delivery
  • Administrative fees explicitly stated as non-refundable in your order confirmation
  • Programs where the client failed to attend scheduled sessions without prior cancellation notice

8. Cancellation by Flexboost

We reserve the right to cancel or reschedule programs and services due to insufficient enrollment, facilitator illness, or circumstances beyond our reasonable control. In such cases, clients will receive either a full refund or the option to reschedule at no additional cost.

We will provide as much advance notice as practicable and work with affected clients to find satisfactory alternatives.

9. Refund Processing

Approved refunds are processed as follows:

  • Credit card payments: Refunded to the original card within five to ten business days after approval. Your bank may require additional processing time
  • Bank transfers: Refunded to the originating account within ten business days after approval
  • Invoice payments: Credit note issued and applied against outstanding balances or refunded via bank transfer

Refund amounts are calculated in the currency of the original transaction. We are not responsible for exchange rate fluctuations or fees charged by your financial institution.

10. Rescheduling as an Alternative

Before requesting a refund, clients may request to reschedule services to a later date at no additional charge, subject to availability. Rescheduling requests must be made at least seven calendar days before the original scheduled date. One free reschedule is permitted per purchase; additional reschedules may incur an administrative fee of ten percent of the service cost.

11. Disputes

If you are dissatisfied with our refund decision, please contact us to discuss the matter further. We are committed to resolving disputes fairly and promptly. Consumers in the EU may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Legal proceedings related to refund disputes are subject to the jurisdiction provisions in our Terms of Use.

12. Policy Updates

We may revise this Refund Policy periodically. Changes apply to purchases made after the updated effective date. Purchases made before a policy change remain subject to the policy in effect at the time of purchase, unless the change provides greater consumer protection.

13. Contact Us

For refund requests or questions about this policy:

Flexboost
Åsögatan 140, 116 24 Stockholm, Sweden
Email: hello@flexboost.world
Phone: +46 8 642 45 00